Shipping policy

Thank you for shopping with LUV ELLA SKY.

We are dedicated to providing a smooth and dependable shipping experience. Please review the information below to better understand our order processing and shipping procedures.

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Order Processing

All orders are carefully prepared within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During busy periods such as holidays, promotions, or new collection launches, processing times may require additional time.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

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Shipping Options (United States)

Shipping fees are automatically calculated and displayed at checkout.

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Order Tracking

After your package leaves our fulfillment center, a shipping confirmation email will be sent with your tracking number.

Please allow up to 48 hours for tracking updates to appear after the carrier receives your package.

If you cannot locate your shipping confirmation email, please check your spam or promotional folders before contacting us.

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Shipping Information

Please ensure your shipping details are correct before completing your purchase.

Customers are responsible for providing accurate delivery information. LUV ELLA SKY is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete addresses.

If you need to update your shipping information, please contact us as soon as possible. We cannot guarantee changes after your order has entered processing.

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Separate Shipments

For faster fulfillment, items from the same order may be shipped separately.

If your order arrives in multiple packages, each shipment will include its own tracking information.

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Shipping Restrictions

Some destinations may have limited shipping availability due to carrier restrictions or local regulations.

LUV ELLA SKY reserves the right to restrict delivery to locations where reliable shipping service is unavailable.

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Customs & Additional Fees

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

These fees are not included in your order total or shipping charges.

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Unexpected Shipping Delays

Although we work hard to ensure your order arrives as expected, delays may occasionally occur due to factors outside our control, including:

• Severe weather conditions
• Carrier delays
• Customs inspections
• Public holidays
• High shipping demand
• Transportation disruptions

We appreciate your understanding and patience if these situations occur.

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Lost or Damaged Packages

If your package is lost, damaged during transit, or arrives with missing items, please contact our Customer Support Team as soon as possible.

Please provide:

• Order Number
• Full Name
• Photos of the package (if applicable)
• Photos of the item(s)
• Description of the issue

Our team will review your request and assist you with the next steps.

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Contact Us

If you have any questions about your order or shipping, please contact us.

Email:
love@luvellasky.com

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Business Information

LUV ELLA SKY

21920 Moveo Dr
Santa Clarita, CA 91350
United States

Business Correspondence Only – Not a Return Address