Refund policy

At LUV ELLA SKY, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, we are here to help make the return process simple and convenient.

Please review the following return guidelines before submitting your request.

Return Eligibility

Eligible items may be returned within 30 days from the delivery date.

To qualify for a return, items must meet the following conditions:

  • Must be unworn and unused
  • Must be in original condition
  • Must not have been washed, altered, or damaged
  • Must be free from makeup, perfume, deodorant marks, stains, or pet hair
  • Original tags must remain attached
  • Must be returned in suitable packaging to prevent damage during transit

Returns that do not meet these requirements may be declined.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Items marked as Final Sale are not eligible for refunds.

How To Request A Return

Before sending any item back, please contact our Customer Care Team for return instructions.

Please provide the following information:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for the return

Our team will review your request and provide the next steps.

Email:
love@luvellasky.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a shipping service with tracking information for your return package.

LUV ELLA SKY is not responsible for return packages that are lost or damaged during transit.

Refund Processing

Once your return has been received and inspected, we will send you a confirmation regarding the approval status.

If approved:

  • Your refund will be issued to the original payment method.
  • Please allow 5–10 business days for processing.
  • Additional processing time may be required depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is caused by an error made by LUV ELLA SKY.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your original order, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Photos of the item
  • Photos of the packaging
  • Description of the issue

Our Customer Support Team will review your request and provide an appropriate solution.

Late or Missing Refunds

If your refund has been approved but you have not received it yet:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank regarding possible processing delays.

If you have completed these steps and still have not received your refund, please contact our support team.

Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel or update your order, please contact us as soon as possible.

While we will do our best to assist, cancellation requests cannot be guaranteed once your order has entered processing or has already been shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Care Team.

Email:
love@luvellasky.com

Business Information

LUV ELLA SKY

21920 Moveo Dr
Santa Clarita, CA 91350
United States

Business Correspondence Only – Not a Return Address